studio policies
Session Length
All sessions are 50 minutes long and end promptly as scheduled.
Reservations
Reservations are required for all classes. Classes/sessions must be prepaid to make a reservation.
Packages
All packages must be used before their expiration dates. No credits or refunds are available for any packages or services. When you purchase a package, it is NOT for a specific time; you can come to any class for the Level you are at.
Cancellation
All classes and private sessions require a 24-hour cancellation notice. If notice is not given within 24 hours of your appointment, you will be charged for your session unless we can book another client due to your cancellation. A credit card number is required to hold your class or private session reservation.
Refunds
No credits or refunds are available for any packages or services.
Payments
We accept checks or credit cards only for payment. We do not keep cash in the studio. There is a $40 fee for returned checks.
Tardiness
For safety reasons, if you show up more than 10 minutes late for a group class, you may be denied admittance and will be charged for the class.
attire
Shoes—Please do not wear street shoes in the studio. Please leave your shoes on the racks at the front door. Socks must be worn on the equipment at all times. We recommend wearing socks with grips on the bottom; however, any socks are acceptable. We do sell socks in the studio. For Mat classes, you may wear socks or go barefoot.
Clothing – Comfortable workout clothing, long pants or tights preferred. Any workout shirt or t-shirt. No zippers, snaps, etc., that might get caught on equipment or scratch the upholstery. If you wear shorts, please wear bike shorts underneath, as your legs will be up in the air!
Jewelry – Please be conservative. It might get caught on the equipment.
inclement weather
Unless otherwise notified, the studio will be open. Always check our Facebook Page for class cancellations. If weather conditions prevent you from attending your session, please call and/or email the studio and cancel your session online using our web scheduler. Your class charge may be waived if adequate notice is given before your session starts. Also, try to notify your instructor or Andrea by text at 715-492-4953. We will do everything possible to accommodate you in the case of school closings and/or icy conditions.